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Tourist
Posts: 3

Hero 5 session won't export to laptop

Starting today, when i connect to laptop via cord to usb camera turns off. It won't turn on or stay on while charging from the usb. The laptop can't connect because its off. I can't figure out how to fix this and get my videos to my laptop. It would export before.
GoPro
Posts: 4,224

Re: Hero 5 session won't export to laptop

@alinb45172, sorry to hear about the trouble. Just to clarify, are you able to power the camera on when it isn't connected to your computer?

Tourist
Posts: 3

Re: Hero 5 session won't export to laptop

Yes, all function work.
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Tourist
Posts: 3

Re: Hero 5 session won't export to laptop

After some troubleshooting, i think it's my laptop turning off the gopro when conected. the gopro powers on when connected to power via a wall socket but not while conected to laptop usb. i followed the online steps to shut off usb power and also disabled the laaptop turning off devices connected to the usb, but it still wont let the gopro power on. I don't think it's the gopro that has an issue. I will contact the laptop support to figure it out. 

GoPro
Posts: 9,390

Re: Hero 5 session won't export to laptop

Let us know what you find out after contacting the laptop manufacturer, @alinb45172. This will definitely be of great help to other members who might be observing the same issue. Many thanks!