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Sightseer
Posts: 2

Hero 5 session update failed and won't turn on

[ New ]

Tried to do a manual update, when the camera was turning pack on the camera failed to turn on. On the LCD screen a 'stop/no-entry' symbol with an arrow pointing to a lens is displayed. The LED flashes rapidly and the camera does not respond to any buttons being pressed. Looking for help how to resolve this and get the camera to turn on.

GoPro
Posts: 18,454

Re: Hero 5 session update failed and won't turn on

[ New ]

Hello, @alowe6. It seems that the camera is stuck in the update process. Does the camera still show an indication of power? If so, see if the camera turns off or responds by pressing and holding the mode/back button. If the camera does not power on anymore even when charged, have a go at these troubleshooting steps. 

 

Should you need further assistance, our Support team can be reached by chat or callback request through https://gopro.com/help/ContactUs .

Sightseer
Posts: 2

Re: Hero 5 session update failed and won't turn on

[ New ]

Hi, there was no response with any buttons however I reformatted the memory card and copied the update back on to it. Put this back in and this has seemed to resolve the issue.

GoPro
Posts: 24,547

Re: Hero 5 session update failed and won't turn on

[ New ]

Thanks for letting us know! @

Feel free to post back if something comes up.