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Tourist
Posts: 1
Accepted Solution

Hero 5 session stopped working

After charging on my boat then attempting to record cameraMentioned something about SD card then shut off when I try to turn it back on and then shut off again would take a charge and now it’s not charging at all I won’t even turn on

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GoPro
Posts: 15,313

Re: Hero 5 session stopped working

Hello @stoutsand68238

 

Sorry to learn about what happened to the camera. If the camera itself is not charging anymore even if connected directly to a power source, there may already be a defect to it unless the charging cable itself is faulty. It would be best to get in touch with our Support team for further assistance on this matter. You can reach them here: https://gopro.com/help/ContactUs

 

Thanks, 
Marius

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Highlighted
GoPro
Posts: 15,313

Re: Hero 5 session stopped working

Hello @stoutsand68238

 

Sorry to learn about what happened to the camera. If the camera itself is not charging anymore even if connected directly to a power source, there may already be a defect to it unless the charging cable itself is faulty. It would be best to get in touch with our Support team for further assistance on this matter. You can reach them here: https://gopro.com/help/ContactUs

 

Thanks, 
Marius