08-06-2019 07:36 AM
Hi, I've tryied to reset to factory setting my Hero 5 session, but the procedure described is not working. When I move to exit menu and I push slutter bottom, nothing happen. Is there any other way to reset the camera?
08-06-2019 02:40 PM
- With your camera off, press the Menu button to turn on the status screen.
- Press the Menu button repeatedly until you get to Exit Menu.
- Press and hold Shutter button for 8 seconds.
- Press the Menu button to move to Yes, then press the Shutter button to select it.
NOTE: This resets camera defaults, date/time, camera username/password, and unregisters the device from your GoPro Plus account.
I have just tried the steps above on my HERO5 Session and was able to reset the camera completely.
Make sure to press on the shutter button for 8 seconds or until the reset prompts.
Let us know how it goes.