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Sightseer
Posts: 2

Hero 5 session not charging

[ New ]
Hero 5 session battery not keeping charge
GoPro
Posts: 6,097

Re: Hero 5 session not charging

[ New ]

Hi @vitalvista873,

 

Please try this. 

Press and and hold the mode button for 15 seconds. 

After that reset the camera to factory settings. 

Try to change the camera without Wireless connection then turn off Wi-Fi before turning off the camera. 

 

Please let let us know if that will work.

 

-Jay

Sightseer
Posts: 2

Re: Hero 5 session not charging

[ New ]
Thanks but I've reset and charge it but still not right
GoPro
Posts: 6,097

Re: Hero 5 session not charging

[ New ]

Hi @vitalvista873,

 

Please contact GoPro customer support. They can help you with that. 

https://gopro.com/help/ContactUs

 

 

-Jay