Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 2

Hero 5 session not charging

Hero 5 session battery not keeping charge
Highlighted
GoPro
Posts: 6,097

Re: Hero 5 session not charging

Hi @vitalvista873,

 

Please try this. 

Press and and hold the mode button for 15 seconds. 

After that reset the camera to factory settings. 

Try to change the camera without Wireless connection then turn off Wi-Fi before turning off the camera. 

 

Please let let us know if that will work.

 

-Jay

Highlighted
Sightseer
Posts: 2

Re: Hero 5 session not charging

Thanks but I've reset and charge it but still not right
Highlighted
GoPro
Posts: 6,097

Re: Hero 5 session not charging

Hi @vitalvista873,

 

Please contact GoPro customer support. They can help you with that. 

https://gopro.com/help/ContactUs

 

 

-Jay