Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 2
Accepted Solution

Hero 5 session lcd dead

Hi. My hero 5 session works correctly but lcd is dead. Why?
Last time when i used my camera was two months ago, an everything was correct? Why now LCD not working ?
Thanks in advance

Accepted Solutions
Highlighted
GoPro
Posts: 12,401

Re: Hero 5 session lcd dead

Hello @denis636

 

Has the camera been dropped? An impact could have possibly caused the LCD to not work. Also, what indicates that the camera is working? See if manually updating the camera will help. The instructions here will guide you through the process.  If the issue is not resolved, our Support team will be able to help. You may reach them by phone or chat through https://gopro.com/help/ContactUs

 

Best regards, 
Marius

View solution in original post


All Replies
Highlighted
GoPro
Posts: 12,401

Re: Hero 5 session lcd dead

Hello @denis636

 

Has the camera been dropped? An impact could have possibly caused the LCD to not work. Also, what indicates that the camera is working? See if manually updating the camera will help. The instructions here will guide you through the process.  If the issue is not resolved, our Support team will be able to help. You may reach them by phone or chat through https://gopro.com/help/ContactUs

 

Best regards, 
Marius

Highlighted
Sightseer
Posts: 2

Re: Hero 5 session lcd dead

Hello @mariustanya
The Camera has not fallen.
If i try to use with the app camera works perfect, but without LCD.
I try to open the chat with GoPro but it is not available.
Best regards
Highlighted
GoPro
Posts: 12,401

Re: Hero 5 session lcd dead

Got it. Please initiate a chat conversation with Support again, during hours of operation. Not all regions offer 24/7 chat support. Thanks!