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Sightseer
Posts: 1
Accepted Solution

Hero 5 session does not turn on or charge

Hello;
The reason for my contact is the GO-pro Hero 5 session does not turn on.
I have removed the memory card and plugged it into the usb charger and it does not turn on.
The red LED does not light either
What I can do?
Any help will be welcome.
Thank you
regards


Accepted Solutions
Highlighted
GoPro
Posts: 13,958

Re: Hero 5 session does not turn on or charge

 

Hi @okaraygua

 

Please follow these instructions to get the HERO5 Session to power on again:

  1. Disconnect the camera from any external power source and remove SD card.
  2. Press the Menu Button to see if any information is prompted on the camera’s Status Screen.
  3. If there is no response from the Status Screen, attempt to reset the camera by pressing and holding the Menu Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  4. If you're still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum), look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a video.

If you are still unable to power on your HERO5 Session, please reach out to our Support Team to move forward with this concern.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 13,958

Re: Hero 5 session does not turn on or charge

 

Hi @okaraygua

 

Please follow these instructions to get the HERO5 Session to power on again:

  1. Disconnect the camera from any external power source and remove SD card.
  2. Press the Menu Button to see if any information is prompted on the camera’s Status Screen.
  3. If there is no response from the Status Screen, attempt to reset the camera by pressing and holding the Menu Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  4. If you're still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum), look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a video.

If you are still unable to power on your HERO5 Session, please reach out to our Support Team to move forward with this concern.

https://gopro.com/help/ContactUs

 

Thanks!

Ej