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Sightseer
Posts: 1
Accepted Solution

Hero 5 serial number

I tried setting up my Gopro and connecting it to the app. However when I entered the serial number, it said that the number was invalid. Is the anyways of solving this problem?

 

Thx.


Accepted Solutions
GoPro
Posts: 7,402

Re: Hero 5 serial number

Hello @cris37071. How are you setting up your camera? If you are trying to register your camera through the web site, you may follow the path below:

  1. Visit https://gopro.com/update
  2. Select the correct camera model. 
  3. Under "Other ways to update," select "update your camera manually." 
  4. On the next page, put in your camera serial number and the email address associated with your GoPro account. 
  5. Proceed with the update, it it what you were trying to do. 

If this is not what the issue is, please let us know so we can help further. 

View solution in original post


All Replies
GoPro
Posts: 7,402

Re: Hero 5 serial number

Hello @cris37071. How are you setting up your camera? If you are trying to register your camera through the web site, you may follow the path below:

  1. Visit https://gopro.com/update
  2. Select the correct camera model. 
  3. Under "Other ways to update," select "update your camera manually." 
  4. On the next page, put in your camera serial number and the email address associated with your GoPro account. 
  5. Proceed with the update, it it what you were trying to do. 

If this is not what the issue is, please let us know so we can help further.