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Sightseer
Posts: 1

Hero 5 screen is locked

Cant turn off, even when take out battery. Been charging for 2 hours and screen said at 14%, same as when started.
GoPro
Posts: 3,053

Re: Hero 5 screen is locked

@royaljump07267, sorry to hear about the trouble. The freezing issue in a camera is usually an indicator that the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card. 

 
Using SD cards that aren't recommended can cause issues like freezing as the card isn't fast enough to write the content, the camera getting hot or battery consumption is higher than normal as the camera stays in an active mode trying to sync to the card. 

 
You can get the full list of microSD cards that are known to work well with GoPro cameras here
 

It is also advisable to format the SD card before use. (NOTE: Reformatting the SD card will delete all data off of the card, so be sure that you save any videos or pictures you want to keep on your computer before reformatting the SD card.) 

 

Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Follow the manual update instructions specified on this article: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

Hopefully, this helps. Let us know how it works for you.