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Tourist
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Hero 5 salt water damage

Hello im from Cebu,Philippines. I bought my hero 5 black last October 2017. Since hero 5 is already waterproof I usually bring it with me snorkeling, for the past 6 months it was doing great, not until March 25,2018 I brought it with snorkeling for a couple of minutes it was fine shooting some clips and then suddenly it began to flash an error sign and it kept blinking until the camera shut down. So I immediately went out of the water and tried to turn the gopro on but it wouldnt start I dried it with cloth and opened the battery and saw salt water leaking in it. My hero 5 is still under warranty I went to my dealer and they told me to email gopro.com I dont where to address this problem. Your answers would be greatly appreciated. Thanks

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GoPro
Posts: 17,746

Re: Hero 5 salt water damage

Hi @cooldive61822

 

Thank you for the information. While water damaged cameras are not covered by the warranty, we are happy to look into this and see what we can do to extend our help regarding the situation.

 

Please reach out to our Support Team via phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

EJ

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Highlighted
GoPro
Posts: 17,746

Re: Hero 5 salt water damage

Hi @cooldive61822

 

Thank you for the information. While water damaged cameras are not covered by the warranty, we are happy to look into this and see what we can do to extend our help regarding the situation.

 

Please reach out to our Support Team via phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

EJ