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Sightseer
Posts: 1

Hero 5 notworking past 20' under water

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At a depth of 20 feet my camera will no longer take photos or videos. If I am in the middle of taking photos as I go below this depth it will stick and take 100s-1000s of photos, nonstop and there isn't anything that I've found I can do about it. The rating says to 10 meters, but I can't get it to work at anything below 20 feet. I am wondering if I have a bad camera? This was purchased just this past fall. 


Accepted Solutions
GoPro Community Manager
Posts: 7,797

Re: Hero 5 notworking past 20' under water

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@brandyf585 - It's possible that the water pressure is pressing the shutter button, or preventing it from resetting. Using a SuperSuit at these depths may be an option.

 

Thanks,

Jeff

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All Replies
GoPro Community Manager
Posts: 7,797

Re: Hero 5 notworking past 20' under water

[ New ]

@brandyf585 - It's possible that the water pressure is pressing the shutter button, or preventing it from resetting. Using a SuperSuit at these depths may be an option.

 

Thanks,

Jeff

Explorer
Posts: 13,030

Re: Hero 5 notworking past 20' under water

[ New ]
Unfortunately the waterproof rating confuses some people, and I can certainly understand how this happens.

The 10 meter waterproof rating relates to the depth the camera can be at before water damage can occur. This is not the same as "usability" whereby the buttons will still work efficiently.

For activities like surfing, basic snorkeling, waterskiing, and pool activities, the camera will work fine without the Super Suit. For diving, it's best to use the housing. It doesn't sound like there is something wrong with your camera.