Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

Hero 5 not working

Hello; my Hero5 has suddenly stopped working. does not recharge. does not provide any information

Thanks 

Loris Lovo 

momoloris17@gmail.com

Tourist
Posts: 10

Re: Hero 5 not working

Plug the charging cable into a smart phone charger and then plug it into your camera.  Sometimes PC USB ports dont supply enough of a clean power flow to do a good job of chargeing the Lithium Ion battery in the GoPro.

GoPro
Posts: 11,601

Re: Hero 5 not working

Hi @coolmesa70471

 

You may also try the steps on this link.

Let us know how it goes.

 

Thanks!

Ej