Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-333569%22%20slang%3D%22en-US%22%3EHero%205%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333569%22%20slang%3D%22en-US%22%3EI%20have%20a%20HERO5%20session%20that%20I%20bought%2016.3.19%2C%20only%20used%203-4%20times%20and%20over%20the%20Easter%20break%20took%20it%20into%20the%20water%20(Swimming)%20for%20the%20first%20time%20today.%20I%20took%20some%20shots%20and%20then%20when%20I%20got%20back%20it%20went%20black%20and%20no%20action%2C%20I%20thought%20it%20might%20have%20run%20out%20of%20battery%20so%20tried%20charging%20it%20but%20no%20light%20came%20on.%20We%20took%20battery%20out%2C%20put%20back%20in%20and%20now%20two%20red%20lights%20show%20but%20no%20other%20activity%20on%20device.%20I%20looked%20online%20what%20it%20could%20be%20and%20a%20few%20people%20mentioned%20water%20damage%20but%20all%20the%20clasps%20were%20closed%20and%20this%20GoPro%20is%20meant%20to%20be%20waterproof%20to%2010m%20-%20this%20device%20was%20on%20skimming%20the%20surface%20of%20the%20lagoon.%20I%20have%20tried%20chatting%20to%20someone%20on%20the%20support%20hub%20but%20can%20not%20connect.%3CBR%20%2F%3E%3CBR%20%2F%3EPlease%20help%20as%20we%20love%20our%20GoPro%20and%20haven't%20used%20it%20hardly%20at%20all%20-%20this%20purchase%20was%20to%20be%20in%20place%20of%20a%20home%20video%20for%20our%20family.%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-333569%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-333578%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333578%22%20slang%3D%22en-US%22%3E%3CP%3Egopro%20chat%20is%20closed%20now%20opens%20in%20a%20few%20hours%20suggest%20to%20try%20when%20open.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3Byou%20have%20water%20in%20it%26nbsp%3B%20or%20not%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-333599%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333599%22%20slang%3D%22en-US%22%3EThere%20was%20the%20smallest%20of%20water%20bead%20inside.%20But%20this%20device%20is%20meant%20to%20be%20water%20proof.%20All%20clasps%20were%20closed.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-333649%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333649%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F99747%22%20target%3D%22_blank%22%3E%40boundo%3C%2FA%3E.%20We%20would%20like%20to%20determine%20what%20caused%20the%20water%20to%20get%20in.%20Our%20Support%20team%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%26nbsp%3Bwill%20help%20you%20with%20the%20next%20steps.%20When%20you%20call%20or%20chat%20with%20them%2C%20please%20have%20your%20camera%20and%20camera%20information%20ready%2C%20as%20well%20as%20photos%2Fvideo%20showing%20the%20issue.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2

Hero 5 not working

I have a HERO5 session that I bought 16.3.19, only used 3-4 times and over the Easter break took it into the water (Swimming) for the first time today. I took some shots and then when I got back it went black and no action, I thought it might have run out of battery so tried charging it but no light came on. We took battery out, put back in and now two red lights show but no other activity on device. I looked online what it could be and a few people mentioned water damage but all the clasps were closed and this GoPro is meant to be waterproof to 10m - this device was on skimming the surface of the lagoon. I have tried chatting to someone on the support hub but can not connect.

Please help as we love our GoPro and haven't used it hardly at all - this purchase was to be in place of a home video for our family.
Adventurer
Posts: 9,912

Re: Hero 5 not working

gopro chat is closed now opens in a few hours suggest to try when open.

 

 you have water in it  or not? 

Sightseer
Posts: 2

Re: Hero 5 not working

There was the smallest of water bead inside. But this device is meant to be water proof. All clasps were closed.
GoPro
Posts: 8,213

Re: Hero 5 not working

Hello @boundo. We would like to determine what caused the water to get in. Our Support team at https://gopro.com/help/ContactUs will help you with the next steps. When you call or chat with them, please have your camera and camera information ready, as well as photos/video showing the issue. Thanks!