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%3CLINGO-SUB%20id%3D%22lingo-sub-105580%22%20slang%3D%22en-US%22%3EHero%205%20leaking%20issue!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-105580%22%20slang%3D%22en-US%22%3EHi!%20I've%20taken%20my%20Hero%205%20out%20into%20the%20water%20a%20couple%20of%20times%20without%20a%20problem%2C%20but%20recently%20I%20took%20it%20out%20to%20the%20water%20park%20during%20my%20holiday%2C%20and%20water%20seems%20to%20have%20seeped%20in%2C%20despite%20all%20the%20caps%20being%20shut%20tight!%20It%20won't%20even%20turn%20on%20now%20-%20aren't%20these%20guys%20supposed%20to%20be%20waterproof%3F%20Really%20upset%20right%20now%20as%20it%20was%20a%20farewell%20gift%20from%20my%20siblings%20when%20I%20migrated%20abroad.%20Any%20help%20is%20greatly%20appreciated!%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-105580%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-105842%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20leaking%20issue!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-105842%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F46912%22%20target%3D%22_blank%22%3E%40dionneng%3C%2FA%3E%20-%20For%20water%20damage%20issues%2C%20your%20best%20option%20is%20to%20contact%20our%20Support%20team%20directly%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20so%20we%20can%20take%20a%20look%20at%20your%20specific%20case.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

Hero 5 leaking issue!

Hi! I've taken my Hero 5 out into the water a couple of times without a problem, but recently I took it out to the water park during my holiday, and water seems to have seeped in, despite all the caps being shut tight! It won't even turn on now - aren't these guys supposed to be waterproof? Really upset right now as it was a farewell gift from my siblings when I migrated abroad. Any help is greatly appreciated!

Accepted Solutions
GoPro Community Manager
Posts: 5,853

Re: Hero 5 leaking issue!

@dionneng - For water damage issues, your best option is to contact our Support team directly at https://gopro.com/help/ContactUs so we can take a look at your specific case.

 

Thanks,

Jeff

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All Replies
GoPro Community Manager
Posts: 5,853

Re: Hero 5 leaking issue!

@dionneng - For water damage issues, your best option is to contact our Support team directly at https://gopro.com/help/ContactUs so we can take a look at your specific case.

 

Thanks,

Jeff