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Sightseer
Posts: 1
Accepted Solution

Hero 5 leaking issue!

Hi! I've taken my Hero 5 out into the water a couple of times without a problem, but recently I took it out to the water park during my holiday, and water seems to have seeped in, despite all the caps being shut tight! It won't even turn on now - aren't these guys supposed to be waterproof? Really upset right now as it was a farewell gift from my siblings when I migrated abroad. Any help is greatly appreciated!

Accepted Solutions
GoPro Community Manager
Posts: 7,022

Re: Hero 5 leaking issue!

@dionneng - For water damage issues, your best option is to contact our Support team directly at https://gopro.com/help/ContactUs so we can take a look at your specific case.

 

Thanks,

Jeff

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All Replies
GoPro Community Manager
Posts: 7,022

Re: Hero 5 leaking issue!

@dionneng - For water damage issues, your best option is to contact our Support team directly at https://gopro.com/help/ContactUs so we can take a look at your specific case.

 

Thanks,

Jeff