08-28-2018 05:40 AM
I got a gift from my friend from Italy my Hero 5 (C 3161325035836) last year, when Hero 5 released first time. Normally I am not using more this device, last week during my swimming in the sea, I saw some water in front LCD and it did not work, but still camera was being worked. I checked everywhere, such as battery hole and charger place, there is not any water in it. After one day, I start again but in some minutes camera dead and did not work. I am living in turkey and I called distributor of GOPRO in Turkey (Marintek.com.tr). They informed me, we cannot support you, because you did not buy from us and have to talk with Italy. As I know and comparison with other brands, if you buy a product, there is a one year guarantee all over the world in official service centers. However, I shocked to hear these sentences. I am believing that leakage problem is coming from design and product, not from user. For that reason, I need your quick reaction about this matter.
Now, let me know how can I solve the problem, I got a well-known brand but services are not working same as their brand name.
08-28-2018 01:55 PM
I am sorry to hear about what happened with your camera.
We are happy to look into this further. Please reach out to our Support Team to have a case opened.
You may reach out to them via phone or chat.
Please take note of their opening hours listed here: https://gopro.com/help/ContactUs
09-03-2018 12:18 AM
thanks for your reply. I talked with your branch in Italy. and they ask me some photos. i sent them but there is not any reaction. my problem is that i need some one in Turkey to support gadget. i am comparing Gopro with other brands such as sumsung or Asus ....
09-03-2018 08:16 AM
Thank you for contacting our Support team. As a case has already been established for your concern, it will be best to continue working with Support until issue resolution. You can use the case number that you were provided as a reference when you connect with them again.