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Reply
Tourist
Posts: 6

Hero 5 heat damage?

I set up a timelapse on my Hero5 black infront of fireplace and got the fire going. Got distracted and, well...left the camera there too long after the fire got blazing. When I went back to camera it had shut off due to overheating I guess - was pretty hot. Could power it on shortly after and seemed ok.

But the last couple times filming ive noticed it has a more pinkish hue in all shots compared to shots done at same time with Hero7. Much more noticable in snowy environments.

Could I have damaged the internals due to the heat? Or maybe just the lens cover? Was wondering if it was worth trying replacing that - but fear that if that doesnt change anything that it could be a bit more serious damage.

Havent been able to find anyone describing a similar problem so I thought its worth a shot to hear if anyone here has had or heard of something similar and has advice. Thanks!
Nomad
Posts: 388

Re: Hero 5 heat damage?

I'm wondering if the lens got a bit damaged by the heat.  Only reason I say that is that people often replace the lens on the GoPro's for a flatter lens for drone shots etc.  They have to pay extra to get a firmware patch that removes "pink corners" as a result.  If your camera got over heated I'm wondering if the lens or body got distorted and is resulting in these pink edges. 

 

Try reloading the firmware to your camera to see if that fixes the issue.  If not, You could see how much a lens swap would cost, see if your camera is still under warranty, or just take advantage of the GoPro Trade Up program if you want a new camera.  If you don't feel like parting with your camera right now, try contacting customer support and seeing if they can fix the issue.

GoPro
Posts: 6,029

Re: Hero 5 heat damage?

 

Hi @zechous

 

We do not have any official extreme temperature ratings for the camera.

In hot temperatures, cameras will automatically shut off if operational temperatures exceed 125 F.

 

To isolate this further, try taking some photos/videos without the camera's protective lens cover.

For reference on how to remove and replace the cover, you may check this article.

 

Let us know how it goes.

 

Thanks!

Ej

 

 

Tourist
Posts: 6

Re: Hero 5 heat damage?

Hi!

Thanks for your quick and helpful replys. Ive done some troubleshooting - a reset hasnt seemed to change anything. Unfortunately after removing the lens cover the picture appears to be the same. So is it possible the camera lens has been affected by the heat in some way? Its not terribly noticeable on its own but when i edit shots back to back from hero5 and hero7 the difference is clear.
I dont think i can trade up as im not in the US. Im afraid this might be the end for my faithful hero5?
Adventurer
Posts: 9,915

Re: Hero 5 heat damage?

Sorry to hear about the damage. Odds are the sensor is damaged.
Tourist
Posts: 6

Re: Hero 5 heat damage?

Dumb follow up question. I bought this april 2017 - any chance warranty will cover this?
Highlighted
GoPro
Posts: 6,029

Re: Hero 5 heat damage?

[ Edited ]

 

Hi @zechous

 

Please reach out to our Support Team to to check on your options.

They are available via phone or chat. https://gopro.com/help/ContactUs

Have you r camera's serial number and proof of purchase ready.

 

Thanks!

Ej

Adventurer
Posts: 9,915

Re: Hero 5 heat damage?

They will try and work with you, and often people are surprised at how generous GoPro can be. However, to specifically answer your question about warranty, no, something like this would not be covered because it is accidental damage and not a manufacturer defect. Additionally, unless you live in a country outside of the USA that requires a two year warranty, the standard warranty is only for one year.

If you are a GoPro Plus subscriber, you are entitled to up to two camera replacements per year for any reason. All that is required is a subscription, proof of purchase, and the device you want to exchange. There is a small handling fee, but it's well worth having, especially in cases like this.

With all of that being said, do reach out to the Support Team. They will try to work with you best they can.

Good luck.