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Sightseer
Posts: 1
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Hero 5 got leaked by a salt water

Hi.. Im from the philippines. My go pro hero 5 got leaked by a salt water, i was shocked since the product is waterproof. When i check the front screen has water in it so i decided to let it dry and just remove the battery .. It dries for 2 days. When i check it just navigate by itself, so i just turned it off. And after 3 days ive checked it and it does not turning on. Its still on a warranty but i cant locate my receipt.. Ive got go pro 4 before but i didn't have any problem like this before. Please help me.

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GoPro
Posts: 3,924

Re: Hero 5 got leaked by a salt water

Hi @epichero1086,

 

For water damage cases you will need to get in touch with our Support Team directly:

 

https://gopro.com/help/ContactUs

 

They will take a look and see what they can do!

 

Cheers,

Ryan

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Highlighted
GoPro
Posts: 3,924

Re: Hero 5 got leaked by a salt water

Hi @epichero1086,

 

For water damage cases you will need to get in touch with our Support Team directly:

 

https://gopro.com/help/ContactUs

 

They will take a look and see what they can do!

 

Cheers,

Ryan