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Tourist
Posts: 6
Accepted Solution

Hero 5 front screen not turning on

I just received the hero 5 (yesterday, my first gopro) and I noticed that the front screen doesn't turn on.

I tried to find the setting to turn it on but I couldn't find anything.

So I turned it off, removed the battery, turned on but still nothing on the screen.

I manually reinstalled the update and after the reboot it was working until I turned the camera off and on again.

Is that normal?

How do I keep that screen on all the time?

 

I've firmware 2.0


Accepted Solutions
Highlighted
Tourist
Posts: 6

Re: Hero 5 front screen not turning on

I had to exchange it under warranty (on my local shop)

View solution in original post


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Highlighted
Tourist
Posts: 6

Re: Hero 5 front screen not turning on

Edit: If i remove the battery long enough (>7-8 secs) the screen works until I shut down the camera.

 

Sorry for the new post but I couldn't find the edit button

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Sightseer
Posts: 2

Re: Hero 5 front screen not turning on

Have the same issue. Updated firmware today. Front screen is only working for first power-on after reinstalling the battery. 

 

GoPro, pls fix that, its definetely a software problem.

Highlighted
Tourist
Posts: 6

Re: Hero 5 front screen not turning on

I had to exchange it under warranty (on my local shop)

Highlighted
Sightseer
Posts: 2

Re: Hero 5 front screen not turning on

Does replaced one work fine?

Highlighted
Tourist
Posts: 6

Re: Hero 5 front screen not turning on

Yes absolutely 0 problems

Highlighted
Tourist
Posts: 2

Re: Hero 5 front screen not turning on

Had the exact same issue on my new one. When battery removed, it works for the first power on.

Just returned it as faulty device and asked for new one.

 

So far seems to be working, but I need to use it for longer periods of time.