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Sightseer
Posts: 2
Accepted Solution

Hero 5 freezes when saving timelapse

Used my hero 5 to record about 2 minutes of timelapse photos and twice, over the day, the camera froze whilst saving.


Accepted Solutions
GoPro
Posts: 1,753

Re: Hero 5 freezes when saving timelapse

Hi @sweetdusk8042

 

Thanks for posting back. Did you get around to updating the camera and doing the factory reset? After that I would suggest trying out the time lapse function several times to test and see if the freeze keeps happening. If it does, you'll want to reach out to Support to report it, as the camera can't be changed out in the case of an issue after the one year warranty is expired. 

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All Replies
GoPro
Posts: 1,753

Re: Hero 5 freezes when saving timelapse

Hi @sweetdusk8042

 

Are these time lapse videos or the regular time lapse photo sequences? Did it not freeze on the other times that you used it, other than the two that you mentioned, or was it two out of two times that it happened? 

 

I would highly recommend updating your camera if you haven't already and also selecting Factory Reset in the Preferences menu of the camera. 

 

Additionally, you'll want to make sure you're using one of the cards we've recommended HERE

Sightseer
Posts: 2

Re: Hero 5 freezes when saving timelapse

Hi, it was just the regular time lapse mode, indoors at 1 every second. I'm using a recommended card (Sandisk Extreme). It only happened the once (twice on the same day), guess I'm a bit concerned after the 3-4 years of ongoing constant struggles I had with my hero 3 (don't want to have those problems again!)

GoPro
Posts: 1,753

Re: Hero 5 freezes when saving timelapse

Hi @sweetdusk8042

 

Thanks for posting back. Did you get around to updating the camera and doing the factory reset? After that I would suggest trying out the time lapse function several times to test and see if the freeze keeps happening. If it does, you'll want to reach out to Support to report it, as the camera can't be changed out in the case of an issue after the one year warranty is expired. 

Sightseer
Posts: 1

Re: Hero 5 freezes when saving timelapse

same problem with gopro 5 black and lexar x1000 32GB, any suggestions?