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Sightseer
Posts: 1

Hero 5 erkennt Akku nicht

Hallo Zusammen,

seit kurzem funktioniert meine Hero 5 nicht mehr im Akku-Betrieb.

Ich habe den Akku geladen und in die Hero gesteckt. Die Kamera geht leider nicht an. Stecke ich die Kamera per USB ein, so funktioniert diese einwandfrei. Die Akkus wurden auch schon in anderen Heros getestet. Da funktionieren sie. Es liegt also eindeutig an der Kamera selber.

Das Phänomen ist kurz nach einem Upgrate aufgetreten. Wollte die Kamera jetzt schon wieder downgraden, aber da wird mir gesagt, dass ich zu wenig Akkukapazität habe.

 

Hat jemand einen Rat bzw. die Lösung?

Garantie ist natürlich abgelaufen

Gruß Stefan

GoPro
Posts: 8,334

Re: Hero 5 erkennt Akku nicht

Hello @stoutgorge4712.

 

See if there could be anything in the battery compartment that might preventing full contact between the battery and the connectors in the camera. A manual update would not be possible if the camera does not detect enough battery charge to proceed with the process. You have stated that the camera is already out of warranty, but of you contact our Support team, they will be able to look into options for you. Please get in touch with them by phone or chat at https://gopro.com/help/ContactUs . 

 

Best regards, 

Marius