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%3CLINGO-SUB%20id%3D%22lingo-sub-301738%22%20slang%3D%22pt-BR%22%3EHero%205%20has%20water%20in%20the%20display%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-301738%22%20slang%3D%22pt-BR%22%3EI%20have%20a%20hero%205%20black%2C%20it%20was%20bought%20a%20little%20over%20two%20years%20ago.%20She%20had%20never%20put%20her%20in%20direct%20contact%20with%20water%2C%20only%20snow.%20We%20went%20on%20a%20banana%20boat%20ride%20and%20she%20had%20contact%20with%20the%20water%20but%20not%20in%20soaking.%20When%20I%20tried%20to%20turn%20it%20on%2C%20the%20light%20that%20shows%20it%20is%20working%2C%20no%20battery%20etc%2C%20failed%2C%20and%20by%20not%20calling%20we%20thought%20it%20was%20out%20of%20battery.%20When%20we%20connected%20to%20charge%20the%20socket%2C%20it%20was%20possible%20to%20observe%20water%20on%20the%20display%2C%20it%20is%20from%20there%2C%20it%20did%20not%20w%3CBR%20%2F%3E%3CBR%20%2F%3Eork%20anymore.%20How%20can%20I%20proceed%20to%20try%20to%20solve%20this%20problem%3F%20Assistance%3F%20Is%20there%20something%20you%20have%20to%20do%20to%20try%20to%20get%20it%20back%20up%20and%20running%3F%20I%20wait%2C%20thank%20you%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-301738%22%20slang%3D%22pt-BR%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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Tourist
Posts: 2

Hero 5 entrou água no display

Tenho uma hero 5 black, foi comprada há um pouco mais de dois anos. Nunca havia colocado ela em contato direto com a água, somente neve. Fomos fazer um passeio de banana boat e ela teve contato com a água, mas não em imersão. Quando tentei ligá-la, a luz que mostra que ela está funcionando, sem bateria etc, falhou, e por não ligar achamos que estava sem bateria. Quando conectamos para carregar na tomada, deu pra observar agua no display, é a partir daí, não funcionou mais.

Como posso proceder para tentar resolver esse problema? Assistência? Tem algo que de para fazer pra tentar que ela volte a funcionar? Aguardo, Obrigada
GoPro
Posts: 7,607

Re: Hero 5 entrou água no display

Sorry to hear about the issue with your camera, @laurac38402. It would be best to get in touch with our Support team so they can help you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs