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Tourist
Posts: 4

Hero 5 entró agua y no se ve la pantalla

[ New ]
Necesito que me ayude le entró agua a mi cámara y ya no se ve la pantalla, necesitamos soluciones veo muchos casos del problema y sabiendo que esto es un problema de las Gopro no nos han podido ayudar con el tema.

Accepted Solutions
GoPro
Posts: 24,297

Re: Hero 5 entró agua y no se ve la pantalla

[ New ]

Hi @maribelelliot

 

So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing. 
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened. 
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs 

 

Thanks!

Ej

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All Replies
Tourist
Posts: 4

Re: Hero 5 entró agua y no se ve la pantalla

[ New ]
 
GoPro
Posts: 24,297

Re: Hero 5 entró agua y no se ve la pantalla

[ New ]

Hi @maribelelliot

 

So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing. 
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened. 
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs 

 

Thanks!

Ej