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Tourist
Posts: 2

Hero 5 does not turn on after update, does not charge

Hero 5 doing manual update
froze in the 2nd part of the update
I waited for about 30 minutes and then I removed the battery
then the device was not turned on again
It doesn't react even when I plug it into the charger, it doesn't turn on any light
can you help me please?

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GoPro
Posts: 9,742

Re: Hero 5 does not turn on after update, does not charge

Hello @yakupi6. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: GoPro Camera Will Not Power On

 

Let us know how it goes.

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Tourist
Posts: 2

Re: Hero 5 does not turn on after update, does not charge

thanks @aenriquez  for your help
I followed the suggestions but still haven't gotten a result
I also contacting the service of Turkey
But they also said that they could not help because the device was bought from abroad.
I'm desperate right now

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GoPro
Posts: 9,742

Re: Hero 5 does not turn on after update, does not charge

@yakupi6, you may reach out to our Support Team through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.