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Sightseer
Posts: 1

Hero 5 black wont turn on

Hero 5 black wont turn on. It was saying it needed charging but it showed 100% on the screen.... after leaving it alone for an hour, I disconnected and it showed a down arrow to a camera icon. Ever since then, it wont turn on. I've had the camera for 1.5 yrs and just used it for the 3rd time.
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GoPro
Posts: 6,097

Re: Hero 5 black wont turn on

 

Hi @bravepeak64801,

 

Please try to reformat your SD card and install a new firmware manually. 

 

Follow the manual update steps here: https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO5-Cameras

 

 

Thanks,

-Jay