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Sightseer
Posts: 1
Accepted Solution

Hero 5 black won't charge / turn on

I have done everything that is suggested, remove sd card and so on to no avail. It charged one day, and used till flat. Then would not charge, no red light come on but gets warm as if charging.
Any ideas?

Accepted Solutions
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GoPro
Posts: 7,459

Re: Hero 5 black won't charge / turn on

Hi @bead,

Sorry to hear about the trouble. The power issue in the camera is correlated to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: https://gopro.com/help/articles/solutions_troubleshooting/HERO5-Black-Will-Not-Power-On

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Hopefully this helps.

Ann

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All Replies
Highlighted
GoPro
Posts: 7,459

Re: Hero 5 black won't charge / turn on

Hi @bead,

Sorry to hear about the trouble. The power issue in the camera is correlated to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: https://gopro.com/help/articles/solutions_troubleshooting/HERO5-Black-Will-Not-Power-On

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Hopefully this helps.

Ann