05-18-2019 10:46 AM
05-18-2019 02:01 PM
Sorry to hear about the trouble. The power issue in the camera is correlated to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: https://gopro.com/help/articles/solutions_troubleshooting/HERO5-Black-Will-Not-Power-On
If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.
Hopefully this helps.