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Sightseer
Posts: 1
Accepted Solution

Hero 5 black will not power on

Hero5 is less than a year old an used it for the first time on holiday. Went snorkelling with all the covers shut properly (double checked). Camera worked fine in the water, looked at media files afterwards no problem. Went to use it again after an hour an absolutely nothing, wont power on. There is no sign of water anywhere, but that’s all I can think of. Took the SIM card out and tried to reboot, still nothing. Any help would be appreciated.

Accepted Solutions
GoPro
Posts: 159

Re: Hero 5 black will not power on

Hi @rapidshore6710,

I am sorry to hear that you are experiencing an issue with your Hero5 Black.

Please be guided by the troubleshooting steps found in the link below:

https://gopro.com/help/articles/solutions_troubleshooting/HERO5-Black-Will-Not-Power-On

If the issue is not resolved; please contact the Customer Support Hotline via: https://gopro.com/help/ContactUs

Make sure to be ready with the serial number of the camera and the copy of the receipt of the purchase.

I hope this helps.

V.

View solution in original post


All Replies
GoPro
Posts: 159

Re: Hero 5 black will not power on

Hi @rapidshore6710,

I am sorry to hear that you are experiencing an issue with your Hero5 Black.

Please be guided by the troubleshooting steps found in the link below:

https://gopro.com/help/articles/solutions_troubleshooting/HERO5-Black-Will-Not-Power-On

If the issue is not resolved; please contact the Customer Support Hotline via: https://gopro.com/help/ContactUs

Make sure to be ready with the serial number of the camera and the copy of the receipt of the purchase.

I hope this helps.

V.