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Tourist
Posts: 2

Hero 5 black restart

Minha gopro reinicia sozinha sem razão aparente. Quando estou fazendo vídeos ou fotos ela se desliga e liga novamente, e quando tento desligar ela liga novamente. Já troquei a bateria e o cartão de memória
GoPro
Posts: 4,224

Re: Hero 5 black restart

@fireybluff04754, sorry to hear about the trouble. It is essential to make sure that the camera is updated to the latest firmware and that a recommended SD card is used. There is a list of recommended cards here https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308 for your reference. If you are already using one, have updated the camera already, and are still experiencing the same issue, our Support team will be able to assist you further. You may reach them by phone or live chat through https://gopro.com/help/ContactUs

Tourist
Posts: 2

Re: Hero 5 black restart

Olá

Já fiz a atualização, os cartões que tenho são os indicados, porém a camera continua com problemas. Ela não conecta no celular, e se reinicia sozinha. Tenho tentado contato com o call center e pelo chat, mas não consigo. O que devo fazer?

GoPro
Posts: 12,088

Re: Hero 5 black restart

Hello @fireybluff04754

 

The chat and phone option should work.
Please make sure that the network you are using allows calls to toll free numbers.
When initiating a chat session, try selecting US-English.
You should be able to get through.

 

Thanks!

Ej