Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-329196%22%20slang%3D%22en-US%22%3EHero%205%20black%20recording%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-329196%22%20slang%3D%22en-US%22%3E%3CP%3ERecording%20grandsons%20baseball%20game%20which%20runs%2090%20mins%20to%20110%20mins.%20A%20light%20has%20appeared%20on%20the%20bottom%20right%20of%20the%20camera%20(either%20yellow%20or%20orange%20color)%20and%20a%20number%201.%20I%20then%20have%20a%20problem%20shutting%20the%20camera%20off%20and%20then%20back%20on.%20When%20viewing%20the%20video%20(after%20importing%20to%20my%20computer)%20the%20video%20is%20choppy%20after%20playback%20of%20about%2060%20minutes.%20I%20am%20using%20a%20Re-fuel%20adapter%20to%20get%20extra%20battery%20life.%20Does%20anyone%20know%20what%20this%20light%20and%20number%20mean%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-329196%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-329254%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20black%20recording%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-329254%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F84489%22%20target%3D%22_blank%22%3E%40brucea36463%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20have%20not%20encountered%20such%20behavior%20of%20the%20camera%20yet.%3C%2FP%3E%0A%0A%3CP%3EWhat%20SD%20card%20are%20you%20using%3F%26nbsp%3BWhat%20resolution%20was%20used%20on%20the%20recording%3F%3C%2FP%3E%0A%0A%3CP%3EWas%20the%20number%20%221%22%20displayed%20on%20the%20front%20screen%20or%20the%20LCD%20at%20the%20back%3F%3C%2FP%3E%0A%0A%3CP%3EDid%20the%20issue%20happen%20again%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-329262%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20black%20recording%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-329262%22%20slang%3D%22en-US%22%3E%3CP%3ECould%20that%20been%20the%20highlight%26nbsp%3B%20%26nbsp%3Bdo%20a%20sample%26nbsp%3B%20recording%20and%20press%20theside%20button%20see%20if%20it%20says%26nbsp%3B%20%26nbsp%3B%20what%20you%20saw%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-329294%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20black%20recording%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-329294%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20your%20reply%3A%3C%2FP%3E%3CP%3EIt%20is%20an%20Ultra%20SanDisk%20Micro%20SDXC%2064GB%20UHS-1%20class%2010.%20The%20light%20and%20the%20number%20appear%20on%20the%20back%20screen.%20I%20am%20using%201080%20at%2030%20fps%20in%20linear%20mode%20and%20I%20attach%20the%20camera%20to%20a%20link%20fence%20with%20the%20Gopro%20XIT.%20The%20issue%20did%20happen%20twice%20in%20a%20row.%20Today%20I%20tested%20the%20process%20inside%20the%20house%20and%20ran%20the%20camera%20for%202%20hours%20nonstop%20and%20the%20light%20did%20not%20come%20on%2C%20so%20I'm%20a%20bit%20confused%20at%20the%20moment.%3C%2FP%3E%3CP%3ERegards%2C%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-329296%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20black%20recording%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-329296%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20never%20used%20the%20highlight%20feature%20so%20I%20don't%20know%20about%20this.%3C%2FP%3E%3CP%3EThanks%20for%20your%20reply%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-329298%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20black%20recording%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-329298%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F84489%22%20target%3D%22_blank%22%3E%40brucea36463%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIt's%20possible%20that%20the%20issue%20is%20caused%20by%20the%20non-recommended%20SD%20card%20used.%3C%2FP%3E%0A%0A%3CP%3EPlease%20make%20sure%20to%20use%20an%20SD%20card%20from%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Elist%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIt%20will%20also%20be%20best%20to%20re-flash%20the%20software%20once%20you%20have%20a%20recommended%20SD%20card.%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero5%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero5%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-329303%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20black%20recording%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-329303%22%20slang%3D%22en-US%22%3E%3CP%3EWow!%20I%20think%20you%20might%20have%20hit%20the%20%22nail%20on%20the%20head%22.%20I%20am%20going%20to%20try%20the%20recommended%20cards%20and%20will%20give%20you%20the%20feedback%20(if%20you%20want).%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20so%20much!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-329304%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20black%20recording%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-329304%22%20slang%3D%22en-US%22%3E%3CP%3EDID%20you%20use%20a%20Ultra%20gopro%26nbsp%3B%20does%20not%20at%20all%20like%20Ultra%20cards%20they%20don't%20warn%26nbsp%3B%20%26nbsp%3Bthe%20consumer%20about%20using%20Ultra%20cards.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-329307%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20black%20recording%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-329307%22%20slang%3D%22en-US%22%3E%3CP%3EYes%20all%20I%20was%20concerned%20with%20was%20the%20class%20number%20which%20I%20think%20they%20said%20should%20be%20a%2010%20or%20higher.%20I%20heard%20nothing%20about%20ultra%20versus%20extreme%20or%20extreme%20plus.%20Thanks%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-329308%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20black%20recording%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-329308%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3Bthat%20is%20correct%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 5
Accepted Solution

Hero 5 black recording problem

Recording grandsons baseball game which runs 90 mins to 110 mins. A light has appeared on the bottom right of the camera (either yellow or orange color) and a number 1. I then have a problem shutting the camera off and then back on. When viewing the video (after importing to my computer) the video is choppy after playback of about 60 minutes. I am using a Re-fuel adapter to get extra battery life. Does anyone know what this light and number mean?


Accepted Solutions
GoPro
Posts: 9,584

Re: Hero 5 black recording problem

Hi @brucea36463

 

It's possible that the issue is caused by the non-recommended SD card used.

Please make sure to use an SD card from this list.

 

It will also be best to re-flash the software once you have a recommended SD card.

https://gopro.com/update/hero5

 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 9,584

Re: Hero 5 black recording problem

Hi @brucea36463

 

I have not encountered such behavior of the camera yet.

What SD card are you using? What resolution was used on the recording?

Was the number "1" displayed on the front screen or the LCD at the back?

Did the issue happen again?

 

 

 

Thanks!

Ej

Adventurer
Posts: 9,287

Re: Hero 5 black recording problem

Could that been the highlight   do a sample  recording and press theside button see if it says    what you saw?

Tourist
Posts: 5

Re: Hero 5 black recording problem

Thanks for your reply:

It is an Ultra SanDisk Micro SDXC 64GB UHS-1 class 10. The light and the number appear on the back screen. I am using 1080 at 30 fps in linear mode and I attach the camera to a link fence with the Gopro XIT. The issue did happen twice in a row. Today I tested the process inside the house and ran the camera for 2 hours nonstop and the light did not come on, so I'm a bit confused at the moment.

Regards,

Tourist
Posts: 5

Re: Hero 5 black recording problem

I've never used the highlight feature so I don't know about this.

Thanks for your reply

GoPro
Posts: 9,584

Re: Hero 5 black recording problem

Hi @brucea36463

 

It's possible that the issue is caused by the non-recommended SD card used.

Please make sure to use an SD card from this list.

 

It will also be best to re-flash the software once you have a recommended SD card.

https://gopro.com/update/hero5

 

 

Thanks!

Ej

Tourist
Posts: 5

Re: Hero 5 black recording problem

Wow! I think you might have hit the "nail on the head". I am going to try the recommended cards and will give you the feedback (if you want). 

Thanks so much!

Adventurer
Posts: 9,287

Re: Hero 5 black recording problem

DID you use a Ultra gopro  does not at all like Ultra cards they don't warn   the consumer about using Ultra cards.