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Tourist
Posts: 4
Accepted Solution

Hero 5 black not charging, no power and heating up when plug in

Please anyone who can help me with my problem, tried everything already, removed sd card, battery, restart mode and still no power, my unit has been stock for a couple of months and when I open it it’s still working, I stop using it again for 3 days and when I tried to open it again it doesn’t work anymore. What seems to be the problem and where to send it for repair thank you

Accepted Solutions
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GoPro
Posts: 6,097

Re: Hero 5 black not charging, no power and heating up when plug in

 

Hi @bryalish0215,

 

Please try to remove the battery and charge it. 

 

Observe the lights.

Is there any charging indicator? 

 

If there is please contact our customer support team and let them know that there is a light indicator and they can assist you from there. 

 

If there is no light indicator please also contact our team and prepare proof of purchase and serial number of your camera. 

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay 

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All Replies
Highlighted
Tourist
Posts: 4

Re: Hero 5 black not charging, no power and heating up when plug in

 
Highlighted
GoPro
Posts: 6,097

Re: Hero 5 black not charging, no power and heating up when plug in

 

Hi @bryalish0215,

 

Please try to remove the battery and charge it. 

 

Observe the lights.

Is there any charging indicator? 

 

If there is please contact our customer support team and let them know that there is a light indicator and they can assist you from there. 

 

If there is no light indicator please also contact our team and prepare proof of purchase and serial number of your camera. 

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay