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Sightseer
Posts: 2

Hero 5 black like the first time i turn on

Know everytime I turn on my gopro hero 5 black I have to go through all the setting like it's the first time I turned it on. Tried a factory reset, but still the same.
GoPro
Posts: 4,106

Re: Hero 5 black like the first time i turn on

Hi @turkeyman89,

 

May I know what specific settings are you referring to? 

 

Thanks!

-Jay 

Sightseer
Posts: 2

Re: Hero 5 black like the first time i turn on

When I turn on. I have to select language, set the time and date. Then it go through a tutorial on the camera.
Tourist
Posts: 4

Re: Hero 5 black like the first time i turn on

I’m talking to support at this moment about same issue.
Tourist
Posts: 4

Re: Hero 5 black like the first time i turn on

They just made me go through the entire process of manually updated the camera and it didn’t fix it the camera
GoPro
Posts: 3,195

Re: Hero 5 black like the first time i turn on

@turkeyman89, @drosenn, we just released an update (v2.7) for HERO5 Black camera. I tried manually reinstalling the firmware update and performing a factory reset on my camera and I wasn't able to replicate this issue on my end.

I have a few suggestions here that might help resolve the problem:

  1. Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229
  2. Perform a factory reset on your camera following the steps here: Reset Camera Settings

 

Let us know how it goes.

Tourist
Posts: 4

Re: Hero 5 black like the first time i turn on

I did one process many times and just now both processes and they didn’t fix mine. Go pro requested me to wait 24 hours for a resolution from go pro. I have been a customer from go pro for many years now. I own a karma, hero5black, hero session, housing for underwater, grip, battery packs and charger and I never had this kind of issues with any of my gear. I hope they can solve this issue in a proper way. @aenriquez
GoPro
Posts: 3,195

Re: Hero 5 black like the first time i turn on

@drosenn, thanks for going through the suggested troubleshooting steps. To help us further isolate the issue, I want to know as to when did the problem started? Was your HERO5 Black camera working fine before?