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Tourist
Posts: 2
Accepted Solution

Hero 5 black issue

Hi my hero 5 black has a blank rear screen when on but still records. When you tap the screen it shows the tool symbol on the front display. Any ideas? 


Accepted Solutions
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GoPro Community Manager
Posts: 7,748

Re: Hero 5 black issue

The back screen could be dead if it's not showing anything. If that's the case, the best option is to contact our Support team directly at https://gopro.com/help/ContactUs.

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Adventurer
Posts: 13,432

Re: Hero 5 black issue

Open wrench is a symbol of the exposure lock. if you're  resting on that back screen for 3 plus seconds it causes that. what does the back screen show?

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Tourist
Posts: 2

Re: Hero 5 black issue

Hey thanks for the response. Back screen is blank almost dark blue with nothing showing 

Highlighted
GoPro Community Manager
Posts: 7,748

Re: Hero 5 black issue

The back screen could be dead if it's not showing anything. If that's the case, the best option is to contact our Support team directly at https://gopro.com/help/ContactUs.