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%3CLINGO-SUB%20id%3D%22lingo-sub-227640%22%20slang%3D%22en-US%22%3EHero%205%20black%20has%20a%20blue%20line%20on%20the%20screen%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-227640%22%20slang%3D%22en-US%22%3E%3CP%3EHello%3CBR%20%2F%3EI%20have%20a%20hero%20for%205%20recently%20and%20today%20I%20noticed%20a%20blue%20line%20on%20the%20bottom%20display.%20Does%20it%20occur%20there%20what%20I%20have%20not%20noticed%20before%2C%20do%20I%20have%20any%20fault%3F%3C%2FP%3E%3CP%3EIn%20addition%2C%20the%20webcam%20hangs%20when%20you%20turn%20on%20or%20while%20taking%20pictures.%20Then%20it%20only%20helps%20to%20remove%20the%20battery.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-227640%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-227774%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20black%20has%20a%20blue%20line%20on%20the%20screen%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-227774%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F72838%22%20target%3D%22_blank%22%3E%40toughstoke47404%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHave%20you%20tried%20viewing%20the%20files%20on%20a%20computer%20or%20on%20a%20mobile%20phone%20to%20verify%20if%20the%20blue%20line%20is%20also%20present%3F%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20run%20a%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fsupport%2Fproduct-update%2Fregister-camera%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Emanual%20software%20update%3C%2FA%3E%20to%20try%20and%20correct%20the%20issue.%3C%2FP%3E%0A%0A%3CP%3EIf%20it's%20still%20the%20same%2C%20then%20it%20could%20be%20on%20the%20hardware%20already.%3C%2FP%3E%0A%0A%3CP%3EPlease%20reach%20out%20to%20our%20Support%20Team%20for%20further%20assistance.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

Hero 5 black has a blue line on the screen

Hello
I have a hero for 5 recently and today I noticed a blue line on the bottom display. Does it occur there what I have not noticed before, do I have any fault?

In addition, the webcam hangs when you turn on or while taking pictures. Then it only helps to remove the battery.


Accepted Solutions
GoPro
Posts: 9,540

Re: Hero 5 black has a blue line on the screen

 

Hi @toughstoke47404

 

Have you tried viewing the files on a computer or on a mobile phone to verify if the blue line is also present?

You may run a manual software update to try and correct the issue.

If it's still the same, then it could be on the hardware already.

Please reach out to our Support Team for further assistance. 

https://gopro.com/help/ContactUs

 

 

Thanks!
Ej

 

 

 

View solution in original post


All Replies
GoPro
Posts: 9,540

Re: Hero 5 black has a blue line on the screen

 

Hi @toughstoke47404

 

Have you tried viewing the files on a computer or on a mobile phone to verify if the blue line is also present?

You may run a manual software update to try and correct the issue.

If it's still the same, then it could be on the hardware already.

Please reach out to our Support Team for further assistance. 

https://gopro.com/help/ContactUs

 

 

Thanks!
Ej