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Sightseer
Posts: 2
Accepted Solution

Hero 5 black freezing on quickcapture

I've noticed that my hero 5 black will freeze with a blank LCD screen when using quickcapture on the camera. This issue seems to disappear when I turn off voice control.

Accepted Solutions
Tourist
Posts: 5

Re: Hero 5 black freezing on quickcapture

I have the same problem and been able to reproduce it on every Hero 5 I have tried (at least 4 of them). There are few options that needs to be set, although most of them are defaults. If any of these are not set, the problem will not occur:

 

- Voice control ON
- Auto Low Light ON
- Video Stabilization ON
- Video format NTSC

 

Now, if camera is turned off, and you press Quik button to start recording, in low-light environment camera will freeze almost every time.

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Tourist
Posts: 8

Re: Hero 5 black freezing on quickcapture

Turn off Voice commands and Quick Capture will work perfectly.

Voice commands and Quick Capture do not work well together.

It's sad, but it's the only thing I've found that works

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All Replies
Backpacker
Posts: 1,447

Re: Hero 5 black freezing on quickcapture

Sorry about that, that seems odd this is happening. It might be a software glitch. I tried it, and couldn't replicate it. Can you upload a video or try resetting the camera and seeing if it happens again?
Sightseer
Posts: 1

Re: Hero 5 black freezing on quickcapture

It happen to my gopro after update firmware 2.0 too... After downgrading to 1.57 my gopro works properly...

Tourist
Posts: 8

Re: Hero 5 black freezing on quickcapture

I'm having the exact same issue with mine freezing during quick capture as well and mine also works fine when I turn off the voice commands
Tourist
Posts: 2

Re: Hero 5 black freezing on quickcapture

I'm see the same with my gopro. Somebody can me a explication about this error?

Adventurer
Posts: 8,140

Re: Hero 5 black freezing on quickcapture

SOrry not having those two issues so maybe  you need to get to support

Sightseer
Posts: 2

Re: Hero 5 black freezing on quickcapture

This was the second gopro hero 5 black I had that had this problem. I ended up returning it and will wait for the 6
Sightseer
Posts: 1

Re: Hero 5 black freezing on quickcapture

I have the exact same problem. Got mine today, updated to firmware 2.0. 
QuickCapture works with voice commands at very rare occations, but usually freezes the camera with black screen, tricks the camera in thinking it has low battery.
Everything seems to be resolved by disabling voice controls.