11-22-2017 05:16 AM
My new Hero 5 black has this black screen of death. I searched the web and found this to be a very widespread problem, and I found this thread. I updated to the latest firmware V2.6 and the problem persists. Failure rate is about 1/3 to 1/5 times. I returned the camera back to Amazon and bought another one.
Guess what? The second camera also fails. It fails nearly every time out of the box which has V2.0. Updated to V2.6 and failure rate is about 1/3 to 1/5 times.
If I turn off Voice Control, then it has not fail since. This is simply unacceptable.
02-06-2018 01:53 PM
Just adding my experience as well! Last year I had the issue where the go pro lcd screen took in water when submerged. I fixed this feature by getting a waterproof case.
Now I have this issue with quick capture freezing! No worries, I also fixed this feature by turning off voice command as people mentioned. Will try it out and see if that works!
So far 2 features gone...
Wonder how many more I’ll have to fix!!
02-19-2018 07:44 AM
It's funny because Blake at GoPro had my Hero 5 Black for 2 weeks and claims he was unable to duplicate it. Worth noting, he had the camera plugged in to a power source, and only turned it off and on 2 times a day. He never depleted the battery, and he never actually recorded a y amount of conent. He never tried to duplicate real world use in order to actually experience the issue.
Or, he lied. They act like they are unaware of the problem, or that it must be my SD card, yet as soon as I turn off Voice Control, everything works just fine. Complete joke.
My card works just fine in the Nikon action camera, guess I return my GoPro. They are incapable and unwilling to address the issue.
03-27-2018 09:58 PM
I've been using my gopro sence about 6 months ago and few days ago I had the same issue and today repeated the failure. At first glance, seems deactivating voice control fixes the problem. I will see if this remain as a "solution". Maybe I will try downgrading to 1.57 or lower firmware (my camera has firmware 2.6). Someone asked for a video of the failure, so, I did a quick one to show whats happen.