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%3CLINGO-SUB%20id%3D%22lingo-sub-64703%22%20slang%3D%22en-US%22%3EHero%205%20black%20charges%20intermittent%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-64703%22%20slang%3D%22en-US%22%3E%3CP%3EWhen%20I%20plug%20my%20HERO5%20Black%20into%20charge%2C%20most%20of%20the%20time%20the%20led%20does%20not%20come%20on.%20I%20have%20to%20unplug%20the%20cable%20from%20the%20camera%20and%20insert%20it%20repeatedly%26nbsp%3Bfor%20the%20camera%20to%20charge.%20Once%20I%20get%20the%20led%20to%20come%20on%2C%20I%20cannot%20move%20the%20camera%20or%20it%20stops%20charging.%20I%20think%20the%20USB%20charging%20port%20is%20bad.%20It%20has%20prevented%20me%20from%20using%20any%20external%20accessories%20or%20from%20being%20able%20to%20use%20the%20camera%20connected%20to%20a%20constant%20power%20source.%3C%2FP%3E%3CP%3EAny%20advice%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-64703%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-66668%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20black%20charges%20intermittent%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-66668%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F37508%22%20target%3D%22_blank%22%3E%40brices123%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20think%20that%20there%20may%20be%20an%20issue%20with%20the%20USB%20Port%20then%20it%20is%20best%20to%20reach%20out%20to%20our%20Support%20Team%20directly.%20They%20may%20be%20able%20to%20help%20you%20out!%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

Hero 5 black charges intermittent

When I plug my HERO5 Black into charge, most of the time the led does not come on. I have to unplug the cable from the camera and insert it repeatedly for the camera to charge. Once I get the led to come on, I cannot move the camera or it stops charging. I think the USB charging port is bad. It has prevented me from using any external accessories or from being able to use the camera connected to a constant power source.

Any advice?

 


Accepted Solutions
GoPro
Posts: 3,924

Re: Hero 5 black charges intermittent

Hi @brices123,

 

If you think that there may be an issue with the USB Port then it is best to reach out to our Support Team directly. They may be able to help you out! https://gopro.com/help/PKBContactus

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: Hero 5 black charges intermittent

Hi @brices123,

 

If you think that there may be an issue with the USB Port then it is best to reach out to our Support Team directly. They may be able to help you out! https://gopro.com/help/PKBContactus

 

Best,

Ryan