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Tourist
Posts: 4

Hero 5 black became wet

[ New ]
Hi. First time use camera under the water. After 1 minute camera start liking. Now doesn't work at all. What to do?
GoPro
Posts: 16,921

Re: Hero 5 black became wet

[ New ]

Hello @boldshore68175. Do you see any indicator of water getting into the camera? If there is none, see if the camera powers back on after going through the troubleshooting steps here . Let us know how it works out. Thanks!

Tourist
Posts: 4

Re: Hero 5 black became wet

[ New ]
I tried to do everything indicated in the instructions, but the camera does not show any signs of life.
After immersion in water, after about 2 minutes the error of the memory card was highlighted, and then the camera went out.
GoPro
Posts: 6,097

Re: Hero 5 black became wet

[ New ]

 

Hi @boldshore68175,

 

You may contact our customer support team via phone or chat to have it checked.

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay 

Tourist
Posts: 4

Re: Hero 5 black became wet

[ New ]
When I try to chat, I got message "Chat is currently unavailable for you".
GoPro
Posts: 6,097

Re: Hero 5 black became wet

[ New ]

 

Please try this @boldshore68175,

 

Go to that website again and on the upper right hand corner of the screen please change your region or country/language to English/United States.

 

Regards,

-Jay 

Tourist
Posts: 4

Re: Hero 5 black became wet

[ New ]
I try, but unfortunately the same result
GoPro
Posts: 21,872

Re: Hero 5 black became wet

[ New ]

 

Hi @boldshore68175

 

Try using in-private browsing/incognito.

You may also try using a different browser.

 

I have just initiated a chat session to test and I was able to get through.

 

Thanks!

Ej