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Tourist
Posts: 2
Accepted Solution

Hero 5 black - GPS problems with speed value

There is speed value difference 10-20kmh less if i compare with:

- speedometer in car

- speedometer in motorcycle

- other cameras (different brand)

 

It is too much difference. Let me pls know if it is common problem and known solution. If not please confirm if it is possible somehow calibrate GPS, update software to fix problem or it is HW problem of GPS itself. Thanks for the support

 

 

 

 


Accepted Solutions
GoPro
Posts: 7,862

Re: Hero 5 black - GPS problems with speed value

[ Edited ]

Hello @matusl4717

 

Is the difference based on the gauges display through Quik for desktop app? Which version of the app is installed on your computer? Is this true for all the videos with GPS that you have recorded? Information on these will be helpful. GPS on the camera cannot be calibrated via Quik.  See if uninstalling and re-installing the app will clear the issue. Alternatively, you can explore the use of Dashware and see if it gives an accurate result. 

 

Feel free to post back for any other questions or concerns. 

 

Thanks, 
Marius

 

View solution in original post


All Replies
GoPro
Posts: 7,862

Re: Hero 5 black - GPS problems with speed value

[ Edited ]

Hello @matusl4717

 

Is the difference based on the gauges display through Quik for desktop app? Which version of the app is installed on your computer? Is this true for all the videos with GPS that you have recorded? Information on these will be helpful. GPS on the camera cannot be calibrated via Quik.  See if uninstalling and re-installing the app will clear the issue. Alternatively, you can explore the use of Dashware and see if it gives an accurate result. 

 

Feel free to post back for any other questions or concerns. 

 

Thanks, 
Marius

 

Tourist
Posts: 2

Re: Hero 5 black - GPS problems with speed value

Hi,

 

- difference is based on the gauges display through Quik for desktop and mobile

- i use Go pro app for android 4.5.2 and Quik app for android 4.7.3

- it affects each video

 

I dont assume it is due to App problem or version . App just process data collected by camera (GPS) so there are not valid data provided by Go pro camera and GPS.  Can be problem in HW directly? Have you already experienced some other users with similar problem?

 

Matus

Highlighted
GoPro
Posts: 7,862

Re: Hero 5 black - GPS problems with speed value

Glad to hear back from you, @matusl4717. Appreciate you providing answers to the questions I posted. We have received reports from a few users before and the issue has been raised to the developer team. This was prior to the latest update on Quik for desktop, and we have not heard of similar reports until now. If you would prefer, you can get in touch with our Support team for a more personalized support. You can reach them via phone or chat through https://gopro.com/help/ContactUs .  Best regards!

Sightseer
Posts: 1

Re: Hero 5 black - GPS problems with speed value

I have the same issue with iOS and Hero 6.
Riding a motorcycle on the track video gauges show 20-30 kmh less speed. Sometimes even drops to 0 when actually riding at 150 kmh.
Seems like a data collection issue.
GoPro
Posts: 9,544

Re: Hero 5 black - GPS problems with speed value

 

Hi @muntix

 

I am sorry for the delay.

Does this happen to several recordings or just one?

Would you mind sharing a sample file so we can look into this further?

 

Regards,

Ej