Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 1

Hero 5 black Blank screen

[ New ]

my hero 5 black the main screen is not working, but its still can take a video or a picture!
just wondering, what happen with that? and the solution about that? please help!!


Accepted Solutions
GoPro
Posts: 24,583

Re: Hero 5 black Blank screen

[ New ]

Hi @gerryn536

 

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.
If it's not the case, a manual update is the next step. https://gopro.com/en/us/update/hero5

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs to check on the warranty.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 24,583

Re: Hero 5 black Blank screen

[ New ]

Hi @gerryn536

 

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.
If it's not the case, a manual update is the next step. https://gopro.com/en/us/update/hero5

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs to check on the warranty.

 

Thanks!

Ej