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%3CLINGO-SUB%20id%3D%22lingo-sub-142455%22%20slang%3D%22en-US%22%3EHero%205%20back%20screen%20dead.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-142455%22%20slang%3D%22en-US%22%3EHello...last%20time%20I%20used%20my%20GoPro%20was%20in%20November...I%20took%20it%20on%20a%20trip%20to%20Florida%20and%20it%20was%20working%20perfectly...I%20came%20home%20uploaded%20everything%2C%20put%20the%20camera%20away%20and%20brought%20it%20out%20for%20a%20trip%20I%20took%20this%20weekend...charged%20it%20up%20and%20to%20my%20surprise%20the%20LCD%20screen%20no%20longer%20works...the%20camera%20still%20records%20and%20takes%20pictures%20but%20the%20screen%20does%20not%20work...I%20have%20done%20updates%20and%20manual%20updates%20and%20nothing%20works...I%20was%20wondering%20if%20anyone%20had%20any%20tips%20or%20steps%20to%20take%20to%20fix%20this...or%20is%20it%20just%20dead...if%20that%E2%80%99s%20the%20case%2C%20I%20am%20going%20to%20be%20pretty%20upset%20being%20that%20there%20should%20be%20no%20reason%20for%20it%20not%20working...anyway%2C%20thanks%20in%20advance.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-142455%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-144161%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20back%20screen%20dead.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-144161%22%20slang%3D%22en-US%22%3E%3CP%3EHey%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F54675%22%20target%3D%22_blank%22%3E%40sweetrange38674%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20get%20in%20touch%20with%20our%20Support%20Team%20directly%20they%20can%20take%20a%20look%20at%20what%20is%20going%20on.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

Hero 5 back screen dead.

Hello...last time I used my GoPro was in November...I took it on a trip to Florida and it was working perfectly...I came home uploaded everything, put the camera away and brought it out for a trip I took this weekend...charged it up and to my surprise the LCD screen no longer works...the camera still records and takes pictures but the screen does not work...I have done updates and manual updates and nothing works...I was wondering if anyone had any tips or steps to take to fix this...or is it just dead...if that’s the case, I am going to be pretty upset being that there should be no reason for it not working...anyway, thanks in advance.

Accepted Solutions
GoPro
Posts: 3,924

Re: Hero 5 back screen dead.

Hey @sweetrange38674,

 

If you get in touch with our Support Team directly they can take a look at what is going on. https://gopro.com/help/ContactUs

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: Hero 5 back screen dead.

Hey @sweetrange38674,

 

If you get in touch with our Support Team directly they can take a look at what is going on. https://gopro.com/help/ContactUs

 

Best,

Ryan