Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-322495%22%20slang%3D%22pt-BR%22%3EHero%205%20deleted%20the%20back%20screen%2C%20what%20do%20you%20do%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-322495%22%20slang%3D%22pt-BR%22%3E%3CP%3EGood%20Morning!%20Out%20of%20nowhere%20the%20back%20screen%20of%20hero%205%20erased%2C%20what%20do%20I%20do%20to%20solve%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-322495%22%20slang%3D%22pt-BR%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO7%20White%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-322518%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20apagou%20a%20tela%20traseira%2C%20o%20que%20fa%EF%BF%BDo%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-322518%22%20slang%3D%22en-US%22%3E%3CP%3EBest%20to%20contact%20gopro%20if%20you%20lost%20the%20screen%20enterly%20can%20be%20a%26nbsp%3B%20loose%20cable%20to%20faulty%20firmware%2Fhardware%20that%20gopro%20has%20to%20fix%20on%20te%20camera%20that%20reflashing%20may%20not%20help%20try%20a%20reflash%20first%20at%20the%20Update%20page%20for%20your%20product%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-323459%22%20slang%3D%22pt-BR%22%3ERe%3A%20Hero%205%20deleted%20the%20back%20screen%2C%20what%20do%20you%20do%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-323459%22%20slang%3D%22pt-BR%22%3E%3CP%3Ethanks%20for%20the%20answer.%3C%2FP%3E%3CP%3EI%20go%20to%20technical%20assistance%20then.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-323593%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20apagou%20a%20tela%20traseira%2C%20o%20que%20fa%EF%BF%BDo%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-323593%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F96325%22%20target%3D%22_blank%22%3E%40megaoasis76677%3C%2FA%3E%2C%20reinstalling%26nbsp%3Bthe%20firmware%20update%20of%20the%20camera%20can%20help%20correct%20any%20errors%20with%20the%20current%20software%20installation.%20Follow%20the%20manual%20update%20instructions%20specified%20on%20this%20article%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FHow-to-Update-GoPro-Cameras%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FHow-to-Update-GoPro-Cameras%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20the%20issue%20persists%2C%20our%20Support%20team%20will%20be%20able%20to%20assist%20you%20with%20the%20next%20steps.%26nbsp%3BYou%20may%20reach%20them%20by%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ephone%20or%20chat%3C%2FA%3E.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-323744%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20apagou%20a%20tela%20traseira%2C%20o%20que%20fa%EF%BF%BDo%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-323744%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F96325%22%20target%3D%22_blank%22%3E%40megaoasis76677%3C%2FA%3E%26nbsp%3Bwrote%3A%3CBR%20%2F%3E%3CP%3EBom%20dia!%20Do%20nada%20a%20tela%20traseira%20da%20hero%205%20apagou%2C%20o%20que%20fa%C3%A7o%20para%20resolver%3F%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3E%3CSPAN%3ENeste%20caso%2C%20basta%20ir%20ao%20centro%20de%20suporte%20gopro.N%C3%A3o%20tente%20nada%20por%20si%20mesmo%2C%20bcoz%20nesta%20quest%C3%A3o%20se%20vc%20tentar%20alguma%20coisa%20e%20at%C3%A9%201%25%20de%20falha%20ocorre%20por%20voc%C3%AA%20complica%C3%A7%C3%B5es%20podem%20aumentar.Ent%C3%A3o%2C%20basta%20contactar%20o%20centro%20de%20suporte%20gopro%3CFONT%20color%3D%22%23000000%22%3E%26nbsp%3B%3C%2FFONT%3E%3CA%20href%3D%22https%3A%2F%2Fmykfcexperience.website%2F%22%20target%3D%22_self%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3E%3CFONT%20color%3D%22%23000000%22%3Emykfcexperience%3C%2FFONT%3E%3C%2FA%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2

Hero 5 apagou a tela traseira, o que fa�o?

Bom dia! Do nada a tela traseira da hero 5 apagou, o que faço para resolver?

Adventurer
Posts: 10,230

Re: Hero 5 apagou a tela traseira, o que fa�o?

Best to contact gopro if you lost the screen enterly can be a  loose cable to faulty firmware/hardware that gopro has to fix on te camera that reflashing may not help try a reflash first at the Update page for your product

Tourist
Posts: 2

Re: Hero 5 apagou a tela traseira, o que fa�o?

obrigada péla resposta.

vou na assistência técnica então.

 

GoPro
Posts: 3,195

Re: Hero 5 apagou a tela traseira, o que fa�o?

@megaoasis76677, reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras 

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat.

Sightseer
Posts: 1

Re: Hero 5 apagou a tela traseira, o que fa�o?


@megaoasis76677 wrote:

Bom dia! Do nada a tela traseira da hero 5 apagou, o que faço para resolver?


Neste caso, basta ir ao centro de suporte gopro.Não tente nada por si mesmo, bcoz nesta questão se vc tentar alguma coisa e até 1% de falha ocorre por você complicações podem aumentar.Então, basta contactar o centro de suporte gopro mykfcexperience