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Hiker
Posts: 12
Accepted Solution

Hero 5 & Karma Grip : No Audio

Hi all,

So I recently purchased the Hero 5 and Karma Grip. As I was doing some test recordings I noticed that some clips would have audio and other would not have any audio.... not even backround noise. I have updated the Hero 5 and Karma Grip. These are the current settings I use

  • 2.7K
  • 60fps
  • Fov:Wide
  • Color: Flat
  • WB:Native
  • ISO:400
  • Shutter:Auto
  • EV Comp: -0.5
  • Sharp: Med
  • Audio: Off
  • Video Sabilization: On
  • Auto Low Light: Off
  • Manual Audio Control: Off
  • On Camera Voice Control: Off
  • Beep:Low
  • QuickCapture: On
  • Screensaver: 1min
  • GPS: On
  • Hero 5 Version: 01.57
  • Karma Grip Version: 01.01.01

Any Ideas why this may be happening? I'm also using the SanDisk Extreme Plus 128GB Micro SD XCI V30 U3


Accepted Solutions
Adventurer
Posts: 10,623

Re: Hero 5 & Karma Grip : No Audio

@adriang408

I'm really sorry to here that it's still giving you issues. The only advice I can think to give you is:

When you contact the Support Team make sure you detail all of the steps you have taken as well as what SD card(s) you have tested with (make/model/size).  This will speed up the process and lesson the likelihood that they will ask you to do any of the above steps again.

View solution in original post


All Replies
Adventurer
Posts: 10,623

Re: Hero 5 & Karma Grip : No Audio

Try turning manual audio on and select wind reduction and do some test. Then try stereo.  When in auto, the camera attempts to determine the best audio option (stereo or wind reduction). I think, and this is just a guess, that sometimes the camera gets, for lack of a better word, confused when trying to decide between the two.  

Hiker
Posts: 12

Re: Hero 5 & Karma Grip : No Audio

I tried this all week having high hopes. At first it seemed like it was working but further into watching some clips I found some that had no audio at all. This kinda sucks now....

Adventurer
Posts: 10,623

Re: Hero 5 & Karma Grip : No Audio

@adriang408

I'm really sorry to here that it's still giving you issues. The only advice I can think to give you is:

When you contact the Support Team make sure you detail all of the steps you have taken as well as what SD card(s) you have tested with (make/model/size).  This will speed up the process and lesson the likelihood that they will ask you to do any of the above steps again.

Adventurer
Posts: 10,623

Re: Hero 5 & Karma Grip : No Audio

It's probably fine, but I do want to mention that the SanDisk Extreme Plus 128GB is not on the list.  The only 128GB cards that have been tested and approved for reliability are the Samsung Pro Plus UHS-1 and Lexar 1000x.  You also do not get the same performance from a larger card as you do with a 16, 32, or even 64GB card.  Do you possibly have a smaller card that you can test with?

Hiker
Posts: 12

Re: Hero 5 & Karma Grip : No Audio

 
Screen Shot 2017-04-01 at 12.43.53 AM.png
Adventurer
Posts: 10,623

Re: Hero 5 & Karma Grip : No Audio

I stand corrected.  Looks like GoPro needs to update their list

Untitled.png

 

I really wish GoPro didn't have a board member that also sits on the SanDisk board.  I know they are popular, but their cards just don't work well with GoPro cameras.  But I digress, perhaps it has nothing to do with your issue.