07-14-2019 04:35 AM
Factory resort - tried but not working
Firmware manually update - tried but not working
uninstall the go pro app on iphone - tried but not working
Please advise any more method to connect my go pro to my iphone app
07-14-2019 11:54 AM
Hello @braveriver83221. Are you getting any error message on the app or on the camera? If you are getting "Wi-Fi not ready," perform a factory reset on the camera. Once it powers back on, remove the battery and wait a few minutes, then reinsert the battery once more and power it back on. Go through the pairing process once more, and the camera will pair just fine. Please note that you may have to attempt this multiple times. Let us know how it works out. Thanks!
09-08-2019 12:50 PM
Hello @braveriver83221. If the suggested troubleshooting above did not work, the next step would be to contact our Support team at https://gopro.com/help/ContactUs . They will be able to help you with the next steps. You may reach them by phone or chat. When you do, please make sure that you have access to your camera. You may also direct them to this thread for reference on what has already been done. Thanks!