Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-362996%22%20slang%3D%22en-US%22%3EHero%205%3A%20Wifi%20connection%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-362996%22%20slang%3D%22en-US%22%3E%3CP%3EFactory%20resort%20-%20tried%20but%20not%20working%3C%2FP%3E%3CP%3EFirmware%20manually%20update%20-%20tried%20but%20not%20working%3C%2FP%3E%3CP%3Euninstall%20the%20go%20pro%20app%20on%20iphone%20-%20tried%20but%20not%20working%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20advise%20any%20more%20method%20to%20connect%20my%20go%20pro%20to%20my%20iphone%20app%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-362996%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-363143%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%3A%20Wifi%20connection%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-363143%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F109162%22%20target%3D%22_blank%22%3E%40braveriver83221%3C%2FA%3E.%20Are%20you%20getting%20any%20error%20message%20on%20the%20app%20or%20on%20the%20camera%3F%20If%20you%20are%20getting%20%22Wi-Fi%20not%20ready%2C%22%20perform%20a%20factory%20reset%20on%20the%20camera.%20Once%20it%20powers%20back%20on%2C%20remove%20the%20battery%20and%20wait%20a%20few%20minutes%2C%20then%20reinsert%20the%20battery%20once%20more%20and%20power%20it%20back%20on.%20Go%20through%20the%20pairing%20process%20once%20more%2C%20and%20the%20camera%20will%20pair%20just%20fine.%26nbsp%3BPlease%20note%20that%20you%20may%20have%20to%20attempt%20this%20multiple%20times.%20Let%20us%20know%20how%20it%20works%20out.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-364971%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%3A%20Wifi%20connection%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-364971%22%20slang%3D%22en-US%22%3EDo%20you%20mean%20to%20force%20to%20remove%20the%20battery%20when%20it%20is%20still%20powering%20on%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-365095%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%3A%20Wifi%20connection%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-365095%22%20slang%3D%22en-US%22%3E%3CP%3EYes%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F109162%22%20target%3D%22_blank%22%3E%40braveriver83221%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-382010%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%3A%20Wifi%20connection%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-382010%22%20slang%3D%22en-US%22%3E%3CP%3EAnyone%20have%20solution%20on%20the%20captioned%20problem%20and%20which%20is%20proved%20work%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETHanks%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3

Hero 5: Wifi connection error

Factory resort - tried but not working

Firmware manually update - tried but not working

uninstall the go pro app on iphone - tried but not working

 

Please advise any more method to connect my go pro to my iphone app

 

Thanks

 

GoPro
Posts: 8,303

Re: Hero 5: Wifi connection error

Hello @braveriver83221. Are you getting any error message on the app or on the camera? If you are getting "Wi-Fi not ready," perform a factory reset on the camera. Once it powers back on, remove the battery and wait a few minutes, then reinsert the battery once more and power it back on. Go through the pairing process once more, and the camera will pair just fine. Please note that you may have to attempt this multiple times. Let us know how it works out. Thanks!

Tourist
Posts: 3

Re: Hero 5: Wifi connection error

Do you mean to force to remove the battery when it is still powering on?
GoPro
Posts: 10,603

Re: Hero 5: Wifi connection error

Tourist
Posts: 3

Re: Hero 5: Wifi connection error

Anyone have solution on the captioned problem and which is proved work?

 

THanks

 

GoPro
Posts: 8,303

Re: Hero 5: Wifi connection error

Hello @braveriver83221. If the suggested troubleshooting above did not work, the next step would be to contact our Support team at https://gopro.com/help/ContactUs . They will be able to help you with the next steps. You may reach them by phone or chat. When you do, please make sure that you have access to your camera. You may also direct them to this thread for reference on what has already been done. Thanks!