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Reply
Hiker
Posts: 17

Hero 5 Water Damage, a big GoPro fail!

Go Pro Hero 5 was not a HERO, because died after 10 minutes of snorkeling during my first day in Thailand, on january. Seems to be the same problem with the water inside the frontal lcd, like a lot of people already. 800 euros spent in a Hero 5 camera & accesories and I recorded my holiday with a 70 euros chinese camera. No more words to be said. Camera bought from Amazon Spain.

20170126_134842.jpg
Adventurer
Posts: 8,944

Re: Hero 5 Water Damage, a big GoPro fail!

Return to Amazon.com you still ahve that time period, right?

 

  Isee how water gets in due to the   selicone not  correctly sealed around the  inside of the lens area. and especially the   case of the camera.  If GoPro made a O-ring and used bolts. you be that Hero.

 

Good luck sounds like we lost another  Gopro person

 

FISH

Hiker
Posts: 17

Re: Hero 5 Water Damage, a big GoPro fail!

It is not about the warranty, it is about those moments when we needed the camera! 16.000 km from home on a nice holiday and the camera took water inside...Waiting for a refund, and going for another brand. Started to sell all the accesories, the grip, 3 batteries, chargers and stuff, because I'm mad, so mad with this brand!

Adventurer
Posts: 8,944

Re: Hero 5 Water Damage, a big GoPro fail!

If you were in warranty and not with an Return date you be at the mercy of gopro. Right

Hiker
Posts: 17

Re: Hero 5 Water Damage, a big GoPro fail!

So no official response to my problem here?
GoPro
Posts: 80

Re: Hero 5 Water Damage, a big GoPro fail!

Hi @alivesquirepro

 

I feel that issues like this are best resolved with the help of a Support rep, as there are a lot of factors they will want to examine to determine where the issue is occurring.
 
You can reach out by using the "Contact Sales and Support" link on the main Support page, or by calling us at (855) 635-3578.
 
I hope this helps.
 
Cheers!
 

Tourist
Posts: 12

Re: Hero 5 Water Damage, a big GoPro fail!

[ Edited ]

My Hero5 overheated and died first time I used it snorkelling too, lucky I also had a Hero4 with me. I just got it replaced at shop I bought it, but now I'm scared to use the new one underwater.

Adventurer
Posts: 8,944

Re: Hero 5 Water Damage, a big GoPro fail!

get a  dive case, and   have fun or otherwise best to get a trusted camera. I vhose to  be above water. and  wish I had the op to be under ...