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Tourist
Posts: 2

Hero 5 Update Fails

Hello,

I turned on my Capture software on on my Samsung Note 7 and it told me that there is an update for the camera.

So I connected the camera and it uploads the files to the camera and it says installing update and then it fails.

I have reset the camera and formatted the SD card and tried it again it stills fails.

 

Please help,

Scott

Sightseer
Posts: 2

Re: Hero 5 Update Fails

Same problem here. 
Also, i cannot play any recorded videos. 
Not on the gopro nor on the capture app. 
Since the update says : - improved playback capabilities, i really hope the update can solve the problem. 

 

Nick

Tourist
Posts: 6

Re: Hero 5 Update Fails

Hi,

 

i had the same issue, of failed update.

The software on the computer told me to fully charge the battery first.

Which i did, then once i turn it on again, it updated by itself.

Hope this help

Tourist
Posts: 2

Re: Hero 5 Update Fails

My battery was at 98%. I was able to use my Surface Pro Book to update it!
Hiker
Posts: 10

Re: Hero 5 Update Fails

[ Edited ]

I tried some of the recommendations here - 100% charge, empty SD card - but it made no difference.

All I would get is the message "Updating... this may take a few minutes...", and even if I left it for hours, it still had the same message and whirring clock.

 

Then I tried again, for about the 6th time, and it worked almost instantly.

Sightseer
Posts: 2

Re: Hero 5 Update Fails

I changed my SD card and this solved the problem. 
Appaerantly my sd card ( although it was a sandisk extreme 64GB ) was corrupt and the update couldn't be transferred to the Gopro. 
After the change of SD, the update would work perfect. 

Hiker
Posts: 54

Re: Hero 5 Update Fails

Gopro 5 appear to be very selective with microSD cards

Sightseer
Posts: 1

Re: Hero 5 Update Fails

Had same issue with Hero4 but got the update to work when I used different SD card