Hero 5 Update Fails

[sacvettman]

Hello,

I turned on my Capture software on on my Samsung Note 7 and it told me that there is an update for the camera.

So I connected the camera and it uploads the files to the camera and it says installing update and then it fails.

I have reset the camera and formatted the SD card and tried it again it stills fails.

Please help,

Scott

[nickambroos · Accepted solution]

I changed my SD card and this solved the problem. 
Appaerantly my sd card ( although it was a sandisk extreme 64GB ) was corrupt and the update couldn't be transferred to the Gopro. 
After the change of SD, the update would work perfect. 

[milbukdad · Accepted solution]

Had same issue with Hero4 but got the update to work when I used different SD card

[nickambroos]

Same problem here. 
Also, i cannot play any recorded videos. 
Not on the gopro nor on the capture app. 
Since the update says : - improved playback capabilities, i really hope the update can solve the problem. 

Nick

[epictree78835]

Hi,

i had the same issue, of failed update.

The software on the computer told me to fully charge the battery first.

Which i did, then once i turn it on again, it updated by itself.

Hope this help

[sacvettman]

My battery was at 98%. I was able to use my Surface Pro Book to update it!

[nicecreek48887]

I tried some of the recommendations here - 100% charge, empty SD card - but it made no difference.

All I would get is the message "Updating... this may take a few minutes...", and even if I left it for hours, it still had the same message and whirring clock.

Then I tried again, for about the 6th time, and it worked almost instantly.

[nickambroos · Accepted solution]

I changed my SD card and this solved the problem. 
Appaerantly my sd card ( although it was a sandisk extreme 64GB ) was corrupt and the update couldn't be transferred to the Gopro. 
After the change of SD, the update would work perfect. 

[andregixxer]

Gopro 5 appear to be very selective with microSD cards

[milbukdad · Accepted solution]

Had same issue with Hero4 but got the update to work when I used different SD card