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Sightseer
Posts: 1
Accepted Solution

Hero 5 Session will not turn on

my hero 5 session will not turn on. I plugged it in to charge for a few hours and when I click the menu button, while still plugged in, it turns on however after a few seconds of working, it'll show a USB symbol and battery symbol (even though the battery is fully charged) and then just shut off. I have tried resetting it but nothing seems to work, plugged in and even unplugged. Not sure if this is something I can fix on my own or if I need to get a new battery replacement.


Accepted Solutions
GoPro
Posts: 3,924

Re: Hero 5 Session will not turn on

Hi @swiftwave07432,

 

I am sorry to hear that your camera is not turning on. Have you tried taking out the SD Card? What SD Card are you using?

 

Also give these steps a try:

 

  1. Disconnect the camera from any external power source and remove SD card.
  2. Press the Menu Button to see if any information is prompted on the camera’s Status Screen.
  3. If there is no response from the Status Screen, attempt to reset the camera by pressing and holding the Menu Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  4. If you're still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum), look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a video.

Let us know how it goes!

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: Hero 5 Session will not turn on

Hi @swiftwave07432,

 

I am sorry to hear that your camera is not turning on. Have you tried taking out the SD Card? What SD Card are you using?

 

Also give these steps a try:

 

  1. Disconnect the camera from any external power source and remove SD card.
  2. Press the Menu Button to see if any information is prompted on the camera’s Status Screen.
  3. If there is no response from the Status Screen, attempt to reset the camera by pressing and holding the Menu Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  4. If you're still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum), look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a video.

Let us know how it goes!

 

Best,

Ryan

Sightseer
Posts: 3

Re: Hero 5 Session will not turn on

Not working
Hiker
Posts: 15

Re: Hero 5 Session will not turn on

[ Edited ]

I just wanted to share that step #3 (reset) fixed the similar problem with my hero5 session.

It appeared to be completely dead after charging, despite working with no problem for several hours prior. It was also staying slightly warm even though there was no response to any buttons. I thought maybe it had a short circuit, but after pressing the status button for 10 seconds it came right back to life and seems to be working.