Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-173074%22%20slang%3D%22en-US%22%3EHero%205%20Session%20will%20not%20charge%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-173074%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20been%20happily%20using%20for%20over%20a%20year%20and%20took%20a%20break%20from%20it%20for%20a%20couple%20months.%20Come%20back%20today%20and%20plug%20it%20in%20and%20the%20red%20charging%20light%20turns%20on.%20I%20come%20back%202%20hours%20later%20unplug%20it%20and%20now%20it%20wont%20turn%20on%20and%20the%20red%20light%20will%20not%20light%20up.%20I've%20tried%20the%20button%20mashing%20solutions%20and%20changing%20my%20SD%20card.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-173074%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-175085%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20Session%20will%20not%20charge%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-175085%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F60885%22%3E%40riceman342%3C%2Fa%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EFollow%20these%20instructions%20to%20get%20the%20HERO5%20Session%20to%20power%20on%20again%3A%3C%2FP%3E%0A%0A%3COL%3E%0A%20%3CLI%3EDisconnect%20the%20camera%20from%20any%20external%20power%20source%20and%20remove%20SD%20card.%3C%2FLI%3E%0A%20%3CLI%3EPress%20the%20Menu%26nbsp%3BButton%20to%20see%20if%20any%20information%20is%20prompted%20on%20the%20camera%E2%80%99s%20Status%20Screen.%3C%2FLI%3E%0A%20%3CLI%3EIf%20there%20is%20no%20response%20from%20the%20Status%20Screen%2C%20attempt%20to%20reset%20the%20camera%20by%20pressing%20and%20holding%20the%20Menu%26nbsp%3BButton%20for%208-10%20seconds.%20After%20releasing%20the%20button%2C%20leave%20the%20camera%20alone%20for%20%E2%89%885%20seconds%20and%20attempt%20to%20get%20a%20response%20from%20the%20camera%20by%20pressing%20the%20Menu%26nbsp%3Bor%20Shutter%20Button.%3C%2FLI%3E%0A%20%3CLI%3EIf%20you're%20still%20unable%20to%20get%20any%20sign%20of%20life%20from%20camera%2C%20connect%20to%20a%205V%202A%20wall%20charger%20(5V%201A%20minimum)%2C%20look%20for%20red%20LED%20illumination%20to%20indicate%20charging.%20NOTE%3A%20In%20a%20pinch%2C%20you%20can%20use%20a%20computer%20USB%20port%2C%20but%20we%20do%20not%20recommend%20using%20a%20multi-port%20USB%20hub%20when%20trying%20to%20charge%20the%20camera.%3C%2FLI%3E%0A%20%3CLI%3EIf%2Fwhen%20red%20LEDs%20illuminate%2C%20allow%20camera%20to%20remain%20charging%20for%20a%20few%20minutes.%3C%2FLI%3E%0A%20%3CLI%3ERemove%20the%20camera%20from%20charging%20source%20and%20attempt%20to%20get%20a%20response%20from%20the%20camera%20by%20pressing%20the%20Menu%26nbsp%3Bor%20Shutter%20Button.%3C%2FLI%3E%0A%20%3CLI%3EIf%20provided%20with%20a%20response%2C%20allow%20camera%20to%20turn%20back%20off%2C%20insert%20the%20SD%20card%20and%20wait%20%E2%89%885%20seconds%2C%20then%20attempt%20to%20record%20a%20video.%3C%2FLI%3E%0A%3C%2FOL%3E%0A%0A%3CP%3EIf%20the%20camera%20is%20still%20not%20powering%20on%2C%20contact%20our%20Support%20Team%20for%20further%20assistance.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

Hero 5 Session will not charge

I've been happily using for over a year and took a break from it for a couple months. Come back today and plug it in and the red charging light turns on. I come back 2 hours later unplug it and now it wont turn on and the red light will not light up. I've tried the button mashing solutions and changing my SD card.


Accepted Solutions
GoPro
Posts: 10,573

Re: Hero 5 Session will not charge

 

Hi @riceman342

 

 

Follow these instructions to get the HERO5 Session to power on again:

  1. Disconnect the camera from any external power source and remove SD card.
  2. Press the Menu Button to see if any information is prompted on the camera’s Status Screen.
  3. If there is no response from the Status Screen, attempt to reset the camera by pressing and holding the Menu Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  4. If you're still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum), look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a video.

If the camera is still not powering on, contact our Support Team for further assistance. https://gopro.com/help/ContactUs

 

 

Regards,

Ej

View solution in original post


All Replies
GoPro
Posts: 10,573

Re: Hero 5 Session will not charge

 

Hi @riceman342

 

 

Follow these instructions to get the HERO5 Session to power on again:

  1. Disconnect the camera from any external power source and remove SD card.
  2. Press the Menu Button to see if any information is prompted on the camera’s Status Screen.
  3. If there is no response from the Status Screen, attempt to reset the camera by pressing and holding the Menu Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  4. If you're still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum), look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a video.

If the camera is still not powering on, contact our Support Team for further assistance. https://gopro.com/help/ContactUs

 

 

Regards,

Ej