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%3CLINGO-SUB%20id%3D%22lingo-sub-241146%22%20slang%3D%22en-US%22%3EHero%205%20Session%20wifi%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-241146%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20found%20in%20the%20last%20month%20that%20the%20wifi%20has%20stopped%20working%20on%20my%20Hero%205%20Session.%26nbsp%3B%20I%20am%20on%20the%20latest%20firmware%202.51.%26nbsp%3B%20As%20such%20I%20am%20unable%20to%20connect%20to%20the%20capture%20app%20on%20my%20phone%20and%20I%20am%20also%20unable%20to%20pair%20it%20with%20the%20smart%20remote.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20tried%20a%20factory%20reset%2C%20reset%20the%20connection.%26nbsp%3B%20I%20have%20tried%20to%20delete%20the%20capture%20app%20and%20reinstall.%26nbsp%3B%20Bluetooth%20pairing%20seems%20fine%20but%20the%20wifi%20just%20will%20not%20show%20up%20on%20my%20phone.%26nbsp%3B%20I%20have%20tried%20to%20find%20the%20gopro's%20network%20on%20my%20other%20devices%20such%20as%20my%20ipad%2C%20macbook%2C%20desktop%2C%20laptop%20with%20no%20luck.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20advice%20would%20be%20much%20appreciated.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-241146%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-241354%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20Session%20wifi%20not%20working%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-241354%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20trying%20to%20isolate%20the%20issue%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F75665%22%20target%3D%22_blank%22%3E%40seythis%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBased%20on%20the%20information%20shared%2C%20the%20issue%20could%20be%20on%20the%20unit%20itself.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EOur%20Support%20Team%20should%20be%20able%20to%20help%20you%20on%20this.%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20reach%20them%20by%20phone%20or%20chat.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1

Hero 5 Session wifi not working

Hello,

 

I have found in the last month that the wifi has stopped working on my Hero 5 Session.  I am on the latest firmware 2.51.  As such I am unable to connect to the capture app on my phone and I am also unable to pair it with the smart remote.

 

I have tried a factory reset, reset the connection.  I have tried to delete the capture app and reinstall.  Bluetooth pairing seems fine but the wifi just will not show up on my phone.  I have tried to find the gopro's network on my other devices such as my ipad, macbook, desktop, laptop with no luck.

 

Any advice would be much appreciated.

 

Thanks!

GoPro
Posts: 10,142

Re: Hero 5 Session wifi not working

 

Thank you for trying to isolate the issue @seythis

 

Based on the information shared, the issue could be on the unit itself.

 

Our Support Team should be able to help you on this.

You may reach them by phone or chat. 

https://gopro.com/help/ContactUs

 

Thanks!

Ej