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%3CLINGO-SUB%20id%3D%22lingo-sub-177915%22%20slang%3D%22en-US%22%3EHero%205%20Session%20water%20leakage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-177915%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThere%20was%20a%20water%20leakage%20into%20my%20Hero%20Session%205%20camera.%20It%20happened%20on%20depth%20less%20than%203%20meters%2C%20Side%20door%20was%20closed%2C%20and%20camera%20was%20in%20the%20standard%20frame.%20I%20checked%20that%20the%20door%20was%20closed%2C%20and%20it%20is%20hard%20to%20put%20camera%20into%20the%20frame%20with%20opened%20door.%26nbsp%3B%3C%2FP%3E%3CP%3EWhat%20would%20be%20the%20soltion%20in%20such%20situation%3F%20Camera%20is%20less%20than%202%20weeks%20old%2C%20and%20I%20am%20very%20disappointed%20with%20it%2C%20as%20my%20vacation%20was%20ruined.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERegards%2C%3C%2FP%3E%3CP%3EIvan.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-177915%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-178062%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%205%20Session%20water%20leakage%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-178062%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F62036%22%20target%3D%22_blank%22%3E%40ivr509%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20to%20hear%20about%20the%20water%20damage%20on%20the%20camera.%20Definitely%20not%20something%20that%20anyone%20would%20want%20to%20happen%20especially%20during%20a%20vacation.%20Let%20our%20Support%20team%20help.%20You%20can%20get%20in%20touch%20with%20them%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

Hero 5 Session water leakage

[ Edited ]

Hello,

 

There was a water leakage into my Hero Session 5 camera. It happened on depth less than 3 meters, Side door was closed, and camera was in the standard frame. I checked that the door was closed, and it is hard to put camera into the frame with opened door. 

What would be the soltion in such situation? Camera is less than 2 weeks old, and I am very disappointed with it, as my vacation was ruined.

 

Regards,

Ivan.


Accepted Solutions
Highlighted
GoPro
Posts: 7,532

Re: Hero 5 Session water leakage

Hello @ivr509

 

Sorry to hear about the water damage on the camera. Definitely not something that anyone would want to happen especially during a vacation. Let our Support team help. You can get in touch with them through https://gopro.com/help/ContactUs

 

Best regards, 
Marius

View solution in original post


All Replies
Highlighted
GoPro
Posts: 7,532

Re: Hero 5 Session water leakage

Hello @ivr509

 

Sorry to hear about the water damage on the camera. Definitely not something that anyone would want to happen especially during a vacation. Let our Support team help. You can get in touch with them through https://gopro.com/help/ContactUs

 

Best regards, 
Marius